technology to enhance customer acquisition and minimize
customers lost.
with Nothing to Deploy!
to enable distributed and flexible work arrangements that
allow employees to better serve customers.
a full migration to the cloud for all services, including
endpoints and connectivity.
Modernizing Contact Center To Deliver Mobile Customer Service Experiences
Cloud-Based Contact Center as a Service (CCaaS) for Businesses of All Sizes
An omnichannel, cloud-hosted Contact Center as-a-Service (CCaaS) solution that releases customer service teams from being bound to a desk or physical location and enables anytime, anywhere customer service. Quantum Ran’s CCaaS solution is ideal for businesses that want to seamlessly migrate their legacy, on-premise contact center solution to the cloud. Its flexibility and open APIs make it an attractive option for businesses that are dissatisfied with their current cloud contact center solution and want to provide modern, enhanced customer service interactions. It is offered as a white-label, brandable service in a subscription-based model.
Future Proof Customer Engagement
Enabling A Mobile And Distributed Workforce
Today, more than ever, businesses need innovative solutions that allow their service experts flexible access regardless of their location. Businesses depending on legacy, on-premise contact centers are struggling to adapt to the new reality.
Quantum Ran is addressing today’s business challenges with a new mobile customer experience capability that enables service experts to access the system remotely, using any mobile or fixed phone line for voice and a low-bandwidth web-based console for omnichannel interactions. It can provide a seamless migration path for businesses using older systems and can even integrate with their existing PBX systems for rapid deployment to the cloud. As a blended solution, it offers multiple options for inbound call routing (such as skills-based, time-based, priority, etc.), a complete set of outbound dialers, as well as digital interactions including social media integration.
The open API engine can integrate with CRMs (many out of the box) and virtually any application or business tool that has an API interface. The visual IVR designer provides the do-it-yourself capability to create custom call flows. There is also robust monitoring and reporting engine for supervisors to ensure interactions are handled properly and contact centers are staffed appropriately.
Fast And Easy To Deploy
A Better Customer Service Experience
Enables businesses of all sizes to leverage contact center technology to enhance customer acquisition and minimize customers lost.
Empowering a Mobile Workforce
Quantum Ran’s Contact Center solution provides the tools to enable distributed and flexible work arrangements that allow employees to better serve customers, whether that employee is a dedicated customer service representative or a product or service expert that provides ad-hoc customer assistance to help close a deal.
Why Do Businesses Lose Customers?
What Do Businesses Need?
Intelligent Customer Engagement
Businesses, particularly SMBs, need a solution that can:
- Improve customer experience and first call resolution
- Enhance availability and boost customer retention
- Give customers communication options
- Track customer interaction to assist marketing campaigns
- Enable expense control and costs predictability
Provide customer service continuity and self‑service options
Protect Existing Investments
Flexibility for Cloud Migrations
Quantum Ran’s Contact Center solution can facilitate a full migration to the cloud for all services, including endpoints and connectivity. However, unlike competing solutions that require full migration, the solution can also connect to the business’s existing IP-PBX infrastructure.
Rapid Cloud Migration
Deploy hybrid configurations for a faster transition
Limited Business Impact
Preserve your existing voice infrastructure investment
Custom Dial Plans
Enable 5-digit, 8-digit dialing for business users
Solution Brief
Contact Center as a Service
Quantum Ran’s Contact Center solution provides an anywhere, anytime omnichannel solution delivered from the cloud to provide businesses with a differentiated, modern, and cost-effective solution for customer engagement.
Turn Business Leads Into Customers
Automated Outbound Dialers
Businesses need to attract new customers in order to grow. Quantum Ran’s Contact Center solution provides a variety of dialers to meet the needs of any business looking to activate outbound sales and marketing campaigns. Since the dialers are automated, customer service representatives spend more time talking and less time spent dialing and on unanswered calls.
Preview Dialing
Let your customer service representatives see the next call in advance to be better prepared
Progressive Dialing
Automatically call a new customer as soon as your customer service representative is available again
Predictive Dialing
Filter dial tones, busy lines and voicemail, connecting the customer service representative to the customer once they have answered
Don’t Work in the Dark
Rich Analytics And Reports
How many calls are in the sales queue right now? How many active customer service representatives and subject matter experts are working with customers? What was promised to a customer yesterday? With Quantum Ran’s Contact Center solution, businesses have access to rich analytics and reporting – both real-time and historical– that can be analyzed to ensure better representative/expert performance and proper staffing levels.
Environment Quantum Ran’s CEO Pardeep Kohli, outlines the company’s
vision for an open and interoperable network future in a live
interview at MWC 2022.
for investment in private 5G.
made the next-generation IMS (NIMS)project a reality.
services, and advanced technologies available today
that power 5G.
Extending 5G Reach with Fixed Wireless Access: The New Broadband For All
A day in the life of entrepreneur & ceo
Future where technology creates good jobs
