Quantam Care

Quantam provides maintenance services that best match a customer’s network environment demands and budget. The Quantum Ran Care support framework enables customers to select what they need when they need it.
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Expert Consultant

Quantum Ran Care Provides

Quantum Ran’s global customers want to choose the right maintenance services that best match their network environment demands as well as their budget. Quantum Ran has designed the Quantum Ran Care bundled maintenance support offerings to enable you to select what you need when you need it.
Quantum Ran provides emergency recovery, remote technical support, 24×7 support portal access, access to software maintenance fix content (patches & maintenance releases), return to factory repair for issues associated with the operation and maintenance of Quantum Ran products. Quantum Ran will act as the single point of contact for comprehensive technical support for all covered products.

Quantum Ran Care Bundled Support Plans

 

Standard Care Comprehensive Care Enhanced Care
SLAs (Response/Restoration/Resolution) TL9000 SLAs Faster, Aggressive
SLAs >TL9000
Premium SLA (customized by need)
Emergency Support SL1 Critical SL1,  SL2 SL1, SL2, SL3
Technical Support SL2 Major/SL3 Minor/Inquiries SL3 Minor/Inquiries Minor/Inquiries
Factory Repair 20 Day Return 5 Day Return NBD Hardware Replacement
What we're doing

Additional Services

Professional Services

Professional Services

Professional Services

Professional Services
Enhanced Care Services

Enhanced Care Services

Enhanced Care Services

Enhanced Care Services
Systems Integration Services

Systems Integration Services

Systems Integration Services

Systems Integration Services
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