condition or to restore it to serviceability.
Support
Support
stage of the product or technical system, in which
the concept of maintainability must be included.
Support
serviced in a planned manner (in a scheduled points in time
or continuously).
Support
or replaced after wear, malfunction or break down.
Support
parts replacement, and cleaning, performed specifically to
prevent faults from occurring.
Quantam Care
Quantam provides maintenance services that best match a customer’s network environment demands and budget. The Quantum Ran Care support framework enables customers to select what they need when they need it.
360
Completed Cases
980
Happy Customers
886
Expert Consultant
Quantum Ran Care Provides
Quantum Ran’s global customers want to choose the right maintenance services that best match their network environment demands as well as their budget. Quantum Ran has designed the Quantum Ran Care bundled maintenance support offerings to enable you to select what you need when you need it.
Quantum Ran provides emergency recovery, remote technical support, 24×7 support portal access, access to software maintenance fix content (patches & maintenance releases), return to factory repair for issues associated with the operation and maintenance of Quantum Ran products. Quantum Ran will act as the single point of contact for comprehensive technical support for all covered products.
Quantum Ran provides emergency recovery, remote technical support, 24×7 support portal access, access to software maintenance fix content (patches & maintenance releases), return to factory repair for issues associated with the operation and maintenance of Quantum Ran products. Quantum Ran will act as the single point of contact for comprehensive technical support for all covered products.
Quantum Ran Care Bundled Support Plans
| Standard Care | Comprehensive Care | Enhanced Care | |
| SLAs (Response/Restoration/Resolution) | TL9000 SLAs | Faster, Aggressive SLAs >TL9000 |
Premium SLA (customized by need) |
| Emergency Support | SL1 Critical | SL1, SL2 | SL1, SL2, SL3 |
| Technical Support | SL2 Major/SL3 Minor/Inquiries | SL3 Minor/Inquiries | Minor/Inquiries |
| Factory Repair | 20 Day Return | 5 Day Return | NBD Hardware Replacement |





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