Services
to assist customers with technical support.
Services
technical expertise with deep knowledge in
support and network operations.
Services
to monitoring and managing your network.
Services
a set of enhanced care services and associated
SLAs to meet each customer’s specific needs.
Services
Service (RFS) to ensure smooth ramp/onboarding
on new Quantum Ran solutions.
Quantum’s Enhanced Care Services are designed to assist customers with technical support in successfully running their network operations across all technologies and disciplines. Services range from extended hand-over and go-live migration support to Network Monitoring and KPI management. Quantum Ran partners with customers to select a set of enhanced care services and associated SLAs to meet each customer’s specific needs.
- * Free up your operations staff to focus on core activities
- * Save time and money associated with expanding and training your operations staff
- * Provide a lower cost, more flexible solution to monitoring and managing your network
- * Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations
- * Leverage Quantum Ran expertise after Ready for Service (RFS) to ensure smooth ramp/onboarding on new Quantum Ran solutions
- * Select staff augmentation service options to meet your specific needs
Enhanced Care Services Portfolio
Mix/Match packages to meet every need – from the remote application of software fixes to Network Monitoring and Change Management
NOC/Monitoring Block
- 24×7 Remote NOC
- Alarm Remote Monitoring
- Fault Management
- Notification
- KPI Monitoring
- KPI Reporting
- Optimization
- Capacity & Performance
Change Management
- Change Management
- MOP Creation
- Software Updates
- Software Upgrades
- On-Demand Configuration
- On-Demand Feature Activations
- Deployment Support
- Testing
Level 1-2 Support
- Preventative Maintenance
- Network Hygiene
- Resident Engineer Services
- Software Upgrade Deployments
- Software Upgrade and New Feature Testing
- Network Operations Help
- Resident Engineers
Lab Management and/or Device Testing
- Lab HW Deployments
- Test Plans
- Release Testing
- MOP Validation
- Client Updates
- Drive Test Assistance
- Client Release Qualification
- Client Regression Testing
- Regression Automation
